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Terms & Conditions

Our commitment

  • All appointments will last for the specified duration booked

  • All clients must complete an online consultation form prior to initial session.

  • Appointments will only be conducted if it is safe for the client to receive.

  • GP/consultant permission may be required before a massage can be provided.

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Inappropriate Behaviour

  • SMT has the right to terminate an appointment immediately if the client demonstrates inappropriate behaviour.

  • Full payment will be collected provided more than 10 minutes has been spent massaging the client.

  • If the therapist is unable to collect money before leaving, an invoice will be emailed to the client.

  • All invoices must be paid within 7 days of issue date.

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Cancellations ​

  • If a cancellation is made more than 48 hours before an appointment, the client will not be charged.

  • If a cancellation is made with less than 48 hours’ notice of the appointment, they will be expected to pay the full charge.

  • SMT has the right to cancel an appointment at short notice if the therapist is taken ill.

  • All deposits are non refundable.​

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Payment

  • SMT accepts payment in cash or by bank transfer.

  • Payments need to be made in full on the day of the treatment or before.

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Privacy

  • Client case notes will not be discussed with anyone other than the client unless the client is under the age of 18 or has a care worker or guardian.

  • Consultations will only be discussed with the client. If the client is under the age of 18 or has a care worker or guardian they will be informed.

  • Consultation Forms and case notes will be kept on file, securely by SMT.

  • By completing and submitting the consultation form, clients are giving SMT permission to hold records and data

  • Personal information will not be shared with any third parties.

 

Younger Clients​

  • Clients under the age of 18 must be accompanied by an adult.

  • The adult must give permission for the session to be performed.

  • The adult must complete the client’s online consultation form together with the young person.

  • The adult must be present in the room throughout the appointment.

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